How long is my business data stored? - Powered by Kayako SupportSuite Help Desk Software

Nov 21 2009

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	How long is my business data stored?

Article Basic SLA Data Retention Policy:

Storage Solutions Group offers 28 days of consecutive backups. Additionally, the previous month's full/synthetic full backup will be available to the customer between 29 to 63 days out from the current date depending on the machine's scheduled full/synthetic full backup and the current restore-of-data request.

Basic Retention Rule For All Backups:

Retain all backups for 32 incrementals/differentials and 1 full backup (one full + incrementals/differentials constitutes one cycle)

Extended Retention Rules For Full Backups:

Retain all Fulls (including synthetics) for up to 64 days.

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Mar 23 2009 11:45 AM